Our NEW Podcast Episode – Be Good When Things Go Bad
There are some industries where customer perceptions are more based on how you handle the tough situations than on whether or not you deliver the “WOW” experience. In this episode, Ed Gagnon of Customer Service Solutions explains to Alan some of these examples, and then the key things the customer wants us to do when “things go bad”.
Other Podcast Episodes
Customer Service is the New Marketing
Connecting the Dots
The 10 Contradictory Values of a Great Customer Service Team
Appreciating the Employee
Alan’s Epic Customer Service Story (Rant)
Designing the Future Employee
Defining Disrespect
Creating Emotional Engagement with Employees
20 Great Customer Service Quotes for 2016
Predicting the Exit
Instilling the 4 S’s of the Customer Experience
Making the Most of the Millennial Moment
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