written by BrianofHereford on 13/12/2021
I decided to change our radiator in our Sunroom for a higher output Vertical Rad because we were having a new boiler fitted and it would be a good time to have the work done. Looking at the reviews for all the online sellers none had a perfect record so I felt like it was a gamble who ever I chose. I decided on Trade Radiators and spoke to someone and asked a couple of questions like Is it actually in stock and who do you use for delivery. I then placed an order on Friday Morning(10th). I received an immediate confirmation of order. On Saturday I recieved a text from the couriers to say it would be delivered on Wednesday (15th). However, to my surprise the carrier arrived this morning (Monday 13th) in perfect order. This was in effect a 24 hour delivery. Of course all retailers have problems with the supply chain and the carriers they use, but I can not fault Trade Radiators. I can only Highly Recommend. Retired Company Owner
written by on 21/05/2017
I wanted 3 radiators and even they admit it was a catalogue of 'errors' which included: - I phoned to check stock before placing order. Yes they said they had stock so I ordered and got an instant email to say they were out of stock of the smaller radiator for 4 weeks. - Whilst waiting, they sold the 2 radiators I had paid for so these went out of stock. I had phoned several times to check they were still reserving them and they said yes. They were Lying. I had to wait another 4 weeks ( now 8 weeks) - they missed the first delivery date - they said they would deliver 3 radiators on a 10am delivery. I called to check several times - I got 2 radiators on a next day delivery and they could not tell me when the third would be available. - 1 week later they admitted the 2 radiators they had sent were not the ones I ordered ( same size, lower BTUs). I had fitted one already. Agreed to send back and wait for ones I ordered. - I asked for refund of fitting costs. At first they said yes then Refused! Said it was my fault I had booked plumber without having stock!!! - I had taken legal advice so they backtracked. It took me 11 weeks to get what I paid for plus 2 plumber visits, countless unreturned calls, calls and waiting on for couriers and legal advice. Their customer service was dreadful, Please go elsewhere - you may pay a bit more but you could save yourself days of worry and frustration.
written by BrunoSchaefer253 on 08/06/2016
Beware this is the incorrect trust pilot account for traderadiators.com they use the other account linked to trust pilot. Use this company at your peril. This company is not good. Yes they are cheap. But alas with cheap comes cheerful. Second radiator I ordered from this company. Second one to come damaged. Luckily with the first one it was spotted within the three days and as per their T&C's and they replaced it eventually after a battle. The second one, well the damage could not be spotted until it was on the wall and the light reflected off the chrome to show a large dent. By then their three days had expired. Now with a reputable company they will replace an item no problem hence why they are reputable and regarded as such. Not with this company. Phone the dreaded female operative on customer services to complain and then hear the wrath of Thor be bestowed upon you. Her favourite terms are ' you haven't got a leg to stand on' and ' you're clutching at straws' when you merely mention if you have rights to a replacement under the Consumer Rights Act. She claims to know the law but clearly doesn't and when you explain she gets abnoxious, aggressive and well pretty much damn right rude. Then to top it off slams the phone down on you. It's safe to say customer services with this company has left a lot to be desired. The negative feedback on here is testamont to this. Luckily I have a consumer rights lawyer in the family and can pursue my claim by other means. Those of you who don't probably best to shop elsewhere or just hope they change their policy on customer relations.
written by Erneston249 on 10/09/2015
I purchased a designer column radiator from this shower back in March. As I wasn't ready to install it I unpacked it & it looked to be in good condition. When it was installed in august it was found that water went in one end but didn't come out the other. When this was investigated it was found that the manifolds at the top & bottom of the rad we're closed in the middle. When I spoke to trade radiators about this I was given a load of rubbish about a divertor valve being fitted in one of the manifolds, NOT TRUE! The manifolds we're just a casting. I called them four or more times, where I was promised someone would call back, they never did! Got the credit card company to deal with it!
written by Lyns8 on 12/06/2015
Many thanks for providing us with replacement goods. We really appreciated your speedy, no nonsense approach to customer service and will not hesitate in recommending you to others and using you again in the future.
written by Dudley430 on 20/08/2014
The radiator was not as describe on the web site. The radiator is of substandard quality. The company do not acknowledge basic statutory obligations. Buyer beware this company are obligated to offer a cancelation policy under the consumer contacts regulations and refuse to comply with this. The company are claiming to offer bespoke made to order products however products are chosen from a drop down menu, mass produced and available to all. The customer services manager is rude, misinformed and slanderous. If you are buying a radiator there are many other more reliable and value for money companies out there.
written by on 09/02/2014
Issues with delivery timescales hence 3 star rating only. Telephoned 4 weeks before needed to check products available and delivery timescales -assured always able to deliver as advertised so need need to order now. Called back to order 2 weeks before needed on dec 2nd to be given earliest delivery 14th dec onward. No apology or recognition of impact on works scheduled just well they were at the time. Had huge impact on us personally resulting in not being able to move back in our home before Christmas and cancellation of plasterer carpenter plumber and carpets so very fed up. When finally received radiators were excellent and very pleased but would be wary if using again as doing a big building project and need more reliable supplier to not impact on works scheduled.
written by brianlove on 29/12/2013
Your service was fine however when no delivery came and we chased the carrier's depot in cheltenham, we were told they had tried to deliver,then they were late so would deliver next day etc etc. Result was it took 7 days to arrive,luckily we were on site every day! Brian Love
written by on 27/12/2013
Excellent quality radiator for a very fair price with prompt delivery
written by on 25/12/2013
i had previously purchased from Trade Radiators so when the time came for a new radiator in the decorated dining room there was no where else to shop. Exactly what I wanted at a good price and delivered within 4 days. Excellent.
written by on 25/12/2013
Many thanks, I have a great radiator that is blasting out heat into my bathroom. Perfect!
written by on 24/12/2013
Trade Radiators provided efficient, informative and considerate service throughout, but it should check the quality of the goods it supplies. One of the 2 design radiators sprang a leak because of poor fabrication. Considering the price of the radiator, this was completely avoidable at the quality control stage. It caused a delay and inconvenience and potential danger - given that water dripped through light fittings in the ceiling below. As soon as the company was notified of the problem, Trade Radiators replaced the faulty radiator and removed the offending article. As the customer, I was still left to pay for the additional working time that my builder and plumber had to work.
written by SurreyGent on 23/12/2013
Neat towel rail hanger provides extra drying capacity on existing electric towel rail. Ideal for the more bulky towels or bath mats. Quick and easy to fix with the Alan Key provided in the packaging. Chrome effect plastic looks just like the chrome finish of the towel rail. Fast and efficient delivery service via courier.
written by on 23/12/2013
Thank you very much for your correspondence. I did post feed back on your web site,however I am pleased to do so again. From order to delivery your service was first class. Your response was prompt and despatch times excellent. The Wentworth traditional radiator looks absolutely fine, although I cannot make further comment as it is still in the box. There have been hold ups with the house and it's not fitted yet.
written by gloriamay on 29/11/2013
I was surprised to see the radiator advertised at almost half the price of other suppliers. I ordered in some trepidation. The radiator came the day after I placed the order and has now been installed. It looks terrific and lifts my whole bathroom into the realm of luxury. Thank you for speedy service and great product.
written by on 25/11/2013
I just received a radiator ordered from Trade Radiators. It did not match the description of the no. of BTUs it would suppply and when I queried it with customer services they seem to use a different calculation method to the rest of the industry!!!!!! It was also over £50 more expensive than other sites with exactly the same model ..... I just didn't realise it was the same model because their description differed so much from the other suppliers. Would never use this company again.
written by Sleeplessthankstomands on 22/11/2013
I bought a black powder finish aluminium radiator with 2 towel rails from Trade Radiators and due to its weight I couldn't lift it on my own to check it but it was very well packaged so I was sure it would be in good condition. Unfortunately it was very badly scored and the powder coating was scratched off in a number of areas. I checked the packaging and there was no sign of loose powder coating so the radiator must have been sent out in that condition. In my opinion it appears that this company knowingly sends out inferior products which I would construe as 'seconds'. I was very disappointed in trade radiators but didn't contact them because I discovered the damage after unpacking which was a week after delivery and out with their 3 days to contact them. Interestingly, they sent me a link to review.co.uk - wonder if I will see my review published! What's the chances?
written by on 15/11/2013
This is the second radiator I have purchased from Trade Radiators. They are manufactured in Italy to a very high standard (no inclusions and weld spatter in the welded parts).All threaded parts fitted nicely making it easy to make watertight joints. Satisfied customer. Delivery timely,good quality at a very competitive price.
written by on 12/11/2013
I purchased this Aluminium Orla designer radiator online from TradeRadiators.Com. The order receipt said that any problems or damage had to be notified within 3 days which was problematic given plumber and carpenter were only available to fit in 8 days and it was too large and heavy for me to check by myself. Given the guaranteed 24 hours delivery, I knew this was going to be a problem, so when courier contacted me for delivery I asked for a delay in the delivery which was accepted but did not occur as the radiator was delivered next day despite my request. When the plumber took the radiator out of the packaging 8 days later, it was covered in scratches, dents, discolourations, and had obviously been installed somewhere previously. Also some caps on the columns were missing and loose. I paid £745 for a new designer radiator and instead I have a shabby used radiator and Trade Radiators refuses to refund or exchange the radiator since more than 3 days have passed since delivery. This 24 hour delivery guarantee combined with their 3 day policy us pears to be just a way to get rid of damaged merchandise.
written by mikeshinner on 03/11/2013
Really good quality radiator and valves delivered on time and with good delivery information. Not as cheap as some I had seen but much better finish and more solid feeling. Well packaged. Will definitely buy from them again.
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